State of Disaster in Victoria - deliveries will be delayed. We are still open.

Frequently Asked Questions

Shipping & Delivery

How long does it take to deliver?
Goods can typically reach customers within 5 to 6 working days after the order has been placed. Working days exclude weekends and public holidays.
Which couriers do you use?
Our primary fulfilment partner is Hong Kong Post. Under special circumstances we also use SF Express or DHL Express.
What happens when I’m not at home during delivery?
The HK Post delivery personnel will leave a note for collection of your package from the nearest HK Post Office. Please note that the package is available for pickup typically within 2 days after the attempted delivery.
I had requested the package to be left outside the door or with the doorman, but they did not do that!
As much as we try to inform the HK Post personnel about your specific requests, there are times when they simply do not heed the request. In this case, you will have to collect it from your nearest HK Post office (as mentioned on your collection slip). Sorry!

Payment Information

What payment methods do you accept?
We accept credit cards (Visa or MasterCard) and PayPal (PayPal balance, credit cards linked to PayPal including American Express and Diners Club, and other funding methods).

We also accept major cryptocurrencies.


Order & Refunds

What type of items are not eligible for returns, refunds or exchanges?
With the exception of defective products, we do not accept refunds, returns, or exchanges for any of the following, including but not limited to: 
- Items purchased using promo codes 
- Items on sale, marked as clearance 
- Diapers, wipes 
- Formula milk 
- Food, health supplements, medicine 
- Breast pumps, breast pads 
- Any other hygiene-related and/or personal items of a similar nature as determined by us
Can I cancel my order after confirmation?
Please contact our support team for assistance immediately. However, due to the automated nature of order processing, we may not able to accommodate your request should there be a delay in communication. Should we be able to cancel your order, a service fee of HK$50 will be imposed and all refunds will be given in the form of a voucher, will cannot be combined with any other prevailing voucher codes.
What happens if you’re not able to fulfill an item purchased?
In the unlikely event that an item has physically ran out of stock, we may offer an alternative product or a full refund back to the original payment method. Upgrades and top-ups are based on the customer and our mutual agreement and at no point will we force an upgrade.
What is your refund, returns, or exchange policy?
With the exception of defective products, we do not accept refunds, returns, or exchanges for ineligible items. Please write in to our support team with details on your request within 7 days of receiving your item(s), where each case will be evaluated on its merits. A charge of HK$50 will be imposed for all such accepted requests. Should we accept your refund or return request, all such item(s) must be in a brand new, un-used, un-worn, re-sellable condition with all original components and/or packaging un-opened and un-damaged, as determined by us. The courier fees for such returns shall be borne by the customer and the receipt by our warehouse and/or merchant shall solely be the responsibility of the customer. All adjustments will be given in the form of a voucher, and cannot be combined with any other prevailing voucher codes.
How are refunds calculated?
When a coupon code or promotion is used, we may pro-rate its usage and refunds shall be in accordance with our calculation.
BACK TO TOP

Someone from Hong Kong, Hong Kong purchased

Product name

info info