Frequently Asked Questions

Auexpress Store is your trusted online retailer for premium household products, organic foods, natural supplements, and fitness essentials. We deliver quality products straight to your door with reliable service and customer care.

Creating an account is easy! Click on the "Sign Up" button in the top navigation, fill in your details, and verify your email address. You can also create an account during checkout.

Yes, we take your privacy and security seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent.

Currently, we have a responsive website that works perfectly on all mobile devices. We are working on a dedicated mobile app that will be available soon.

Standard shipping takes 3-5 business days. Express shipping is available for 1-2 business days. International shipping may take 7-14 business days depending on the destination.

Once your order is shipped, you'll receive a tracking number via email. You can track your order in real-time through our website or your account dashboard.

We offer standard shipping, express shipping, and international shipping options. Free shipping is available on orders over a certain amount.

You can change your shipping address if your order hasn't been shipped yet. Contact our customer support team immediately to make changes.

Yes, we ship to many international destinations. Shipping costs and delivery times vary by country. Check our shipping page for details.

We offer a 30-day return policy for unused items in original packaging. Items must be in resellable condition. Some items like perishables may have different return policies.

To return an item, contact our customer support team or log into your account and initiate a return. We'll provide you with a return label and instructions.

Once we receive your returned item, refunds are typically processed within 3-5 business days. The refund will appear in your original payment method within 5-10 business days.

Yes, some items like personalized products, perishables, and items marked as non-returnable cannot be returned. Please check product descriptions for details.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All payments are processed securely.

Yes, we use industry-standard encryption and secure payment processing. We never store your complete payment information on our servers.

Currently, we only accept one payment method per order. However, you can use different payment methods for different orders.

We don't currently offer payment plans, but we're working on adding installment options in the future.

We carefully select products from trusted brands and suppliers. All products go through quality checks before being listed on our store.

If a product is out of stock, you can sign up for notifications when it becomes available. We work to restock popular items quickly.

Many products come with manufacturer warranties. Check individual product pages for warranty information. We also offer our own satisfaction guarantee.

Yes! If you're looking for a specific product, contact our customer support team. We're always looking to expand our product range based on customer requests.